Abacus Malaysia

Marked by a distinct mix of cultures, currencies, languages and business practices, the dynamic nature of Asia's travel industry requires businesses to be armed with a good understanding of the local markets, as well as solutions and services that effectively serve the fast changing needs of the region's travelers.

Abacus is Asia's leading provider of travel solutions and services since 1988. Staffed by people who 'grew up' in the airline and travel and leisure industry, we know Asia's business nuances by the heartbeat. This invaluable attribute has helped us in widening the distribution of travel content from hundreds of travel suppliers including airlines, hotels, car rentals and insurance providers.

Abacus' fuses end-to-end technologies to create a differentiated portfolio of solutions and services driven by insights on how travel business operates in Asia. We help our travel partners create better customer experiences, optimist business operations and enhance competitiveness.

Over the decades, Abacus has expanded its footprint to 24 markets and over 20,000 agency locations across Asia. Core to the Abacus business is our constant drive to provide tailored support and service to each individual market. To-date, a total of US$120 million has been invested to develop, localize and enhance solutions to meet the needs of each market.

Inducted into the TTG Hall of Fame in 2009 and the winner of TravelWeekly China's award for 'Best New Technology' since 2007, Abacus works closely with many key partners in the industry to provide an expansive portfolio of specialized products and services to support every travel agency segment including online, corporate and leisure.

Abacus International is owned by a consortium of Asia's leading airlines including All Nippon Airways, Cathay Pacific, China Airlines, EVA Airways, Garuda Indonesia, Dragonair, Philippine Airlines, Malaysia Airlines, Royal Brunei Airlines, SilkAir and Singapore Airlines.

Abacus is also backed by US owned Sabre, the global leader in the electronic distribution of travel and travel related services.


Abacus Malaysia

Abacus Distribution Systems Malaysia Sdn, Bhd. (ABACUS Malaysia) was incorporated on 4 April 1989 as joint venture National Marketing Company (NMC) with Malaysia Airlines, Telekom Malaysia, Malaysia Association of Tour & Travel Agent (MATTA) and Abacus International Pte Ltd, as its shareholders.

Along with a positive business growth, ABACUS Malaysia has opened few regional offices and located in Penang, Johor Bahru, Kota Kinabalu and Kuching. To date, ABACUS Malaysia has over 860 travel agents throughout Malaysia using its products and services, on over 3,000 terminals or computers with the strength of over 100 employees located in 5 offices with its head office in Kuala Lumpur.


Our Commitments

  • Developing and supplying our customers with innovative products that meet their business and technological needs.
  • Providing superlative service and support programmes which are benchmarks in our industry.
  • Bringing a global perspective to our customers' business while retaining our Asian heritage.

As Abacus National Marketing Companies (NMCs), it provides services to travel agencies and airlines in Malaysia via highly secure and reliable data communications network, operates 24-hours-a-day seven days a week. Abacus system is also connected on Internet to allow online booking capability worldwide.

The Abacus core GDS functions provide complete travel-related information about schedules, availability, fares and related services, which can be quickly retrieved through a series of keystrokes. Seat reservations are made, airline tickets are issued and an entire spectrum of passenger information is recorded in just a few minutes. Beyond this, services from many different types of travel suppliers such as hotels, car-rentals, railways, can also be provided and booked.

Travel agencies use the information provided by Abacus to advise customers about the entire spectrum of travel options: air, hotel, car rentals, cruises, tours etc. These systems calculate fares, display availability status, issuance of tickets and provide a range of travel information like visa requirements, customs and health regulations, facilities for credit card validation, currency conversion and weather information.

Abacus provides comprehensive GDS services that include global travel-related information and efficient reservations functions as well as agency front, mid-office and back-office systems inclusive of valuable management reports for travel managers.


SUPPORT


Mailling Address
Abacus Distribution Systems (Malaysia) Sdn. Bhd.
No.47, Jalan 5/76B,
Desa Pandan, 55100
Kuala Lumpur, Malaysia.
Phone : 03-9145 2000
Fax : 03-9145 2001
Website: www.abacus.com.my

Abacus's Maps

Operating Hours
Monday - Friday: 8.30 am - 5.30 pm
Saturday: Closed
Sunday & Public Holiday: Closed

CUSTOMER RESPONSE CENTRE
Phone : 03-9145 2020
Fax : 03-9145 2021
Email : This email address is being protected from spambots. You need JavaScript enabled to view it.

Operating Hours
Monday - Friday: 8.30 am - 6.30 pm
Saturday: 8.30 am- 1.30 pm
Sunday & Public Holiday: 8.30 am- 1.30 pm

Marketing and Sales
Phone: 03-9145 2144
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Operating Hours
Monday - Friday: 8.30 am - 5.30 pm
Saturday: Closed
Sunday & Public Holiday: Closed

Please click here for Abacus regional customer support and training.


CONTACT

KUALA LUMPUR
Abacus Distribution Systems (Malaysia) Sdn Bhd
No.47, Jalan 5/76B,
Desa Pandan,
55100 Kuala Lumpur, Malaysia.
Tel : (60-3) 9145 2000
Fax : (60-3) 9145 2001
SITA : KULNM1B
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
www.abacus.com.my
  PENANG
Abacus Distribution Systems (Malaysia) Sdn Bhd
Unit 2, Level 16, Menara UMNO,
128, Jalan Macalister,
10400 Pulau Pinang, Malaysia.
Tel : (60-4) 226 2755
Fax : (60-4) 227 6077
SITA : PENNM1B
E-mail : This email address is being protected from spambots. You need JavaScript enabled to view it.
www.abacus.com.my
     
JOHOR BAHRU
Abacus Distribution Systems (Malaysia) Sdn Bhd
Suite 316, Level 3, Pan Global Plaza
Jalan Wong Ah Fook
80000 Johor Bahru
Tel : (60-7) 227 0755
Fax : (60-7) 226 0757
SITA : JHBNM1B
Email : This email address is being protected from spambots. You need JavaScript enabled to view it.
www.abacus.com.my
  SABAH
Abacus Distribution Systems (Malaysia) Sdn Bhd
Block F33-3A & F33-5
Signature Office, KK Times Square
Off Coastal Highway
88100 Kota Kinabalu, Sabah, Malaysia.
Tel : (60-88) 486252
Fax : (60-88) 486254
SITA : BKINM1B
E-mail : This email address is being protected from spambots. You need JavaScript enabled to view it.
www.abacus.com.my
     
SARAWAK
Abacus Distribution Systems (Malaysia) Sdn Bhd
Suite L10-02 & L10-03,
Level 10 Lot 86 Section 53 Jalan Ban Hock
93100 Kuching, Sarawak
Tel : (60-82) 233 755
Fax : (60-82) 424 077
SITA : KCHNM1B
E-mail : This email address is being protected from spambots. You need JavaScript enabled to view it.
www.abacus.com.my